General Terms and Conditions – GTC

General Terms and Conditions (GTC) Camper Chill Corner Reisachmühle GmbH Neckarsulm – referred to as Camping Site CCC Reisachmühle

The following GTC form part of the contractual agreement:

1. Scope

The following contractual terms comprehensively govern the mutual rights and obligations between the Camper Chill Corner Reisachmühle GmbH, as the operator of the campsite, and the camping guest. The contractual services are based solely on the printed materials valid for the travel period. Telephone agreements, side agreements or other arrangements of any kind must be confirmed by the campsite owner to be effective.

2. Booking

Reservations can only be made via our booking system (available on our website www.camper-chill-corner.de). By registering/booking, the camping guest makes a binding offer to conclude a camping contract. The contract is concluded upon written booking confirmation by Camper Chill Corner Reisachmühle GmbH.

In the case of group bookings, a request must be submitted and approved by the campsite before confirmation is issued. A booking is only valid once the total amount for the stay has been paid. The operator reserves the right to make equivalent changes to the booking if required for special reasons (e.g. flooding, continuous rain, or mandatory changes due to Covid regulations).

3. Deposit / Payment

As described in point 2, the booking is only valid if 100% of the total rental amount has been paid. Payment is due upon booking. If the deposit is not received after a payment reminder, the campsite operator will release the reserved site and the booking will expire. Consumables must still be paid for on site.

A cancellation of the booked stay is possible at any time without stating reasons. However, cancellation fees will be charged as follows:

• Up to 14 days before arrival: 20% cancellation fee (of the total amount)

• From day 13 before arrival: 50% of the total cost will be charged to the guest

• From day 5 before arrival (e.g. canceling on Monday for arrival Friday): 90% of the total cost (i.e. total cost minus 10% saved expenses)

(See also: Law – Reservation and Booking – German Tourism Association)

4. Security Deposit for Camping Pods

Upon arrival, a deposit of €100.00 may be charged. After final inspection of the pod, the guest is entitled to a refund. In the case of unusual dirt, damages or missing inventory, the deposit may be retained, and an additional charge may apply. This amount is due immediately.

Guests are responsible for ongoing cleaning. Upon departure, the pod must be swept clean, including: sweeping the floor, stripping the beds, emptying the fridge, and disposing of waste.

5. Arrival and Departure (Pitch)

Arrival is only permitted during opening hours (Mon–Sun 09:00 to 20:00).

5.1. Arrival and Departure (Rental Unit)

The rental unit (camping pod) is available from 15:00 on the day of arrival. No early check-ins are permitted. Any deviation requires prior telephone agreement. If your arrival is significantly delayed, please notify us via email or phone.

Without notification, we will only hold the unit until 20:00 on the agreed arrival day; after that, it may be reassigned without compensation. In the case of early departure (voluntary or due to eviction), the full rental price remains payable.

The unit must be vacated by 11:00 on the day of departure and left in good condition.

6. Guest Obligations

Guests are expected to behave appropriately, maintain site cleanliness, observe quiet hours, and avoid disturbing noise. Details are outlined in the campsite rules, which are part of the contract.

The rental unit may only be used by the registered number of guests. Guests are personally liable for all obligations arising from the camping contract and for all persons registered by them. Dogs are allowed only on a leash. Waste removal is mandatory.

7. Right of the Operator

The campsite operator has full authority on-site. Instructions must be followed at all times. The operator may refuse entry or expel guests, including those with prior reservations, if they violate rules or disrupt the peace.

Children and teenagers under 18 may only use the campsite when accompanied by a legal guardian or group leader with official ID.

8. Groups

Groups are welcome. Party groups are not permitted. Consideration for other guests and a relaxing environment take priority. All registered persons must pay for the nights booked, regardless of their actual stay. The booking person is the contractual partner and responsible for the group's conduct.

9. Site Assignment

Please follow staff instructions when placing tents or caravans. Changing pitches without permission is prohibited. Ensure no one is endangered or disturbed by tent lines, pegs, or accessories.

The operator accepts no liability for damage to tents, caravans, vehicles or accessories.

10. Day Visitors

Day visitors are allowed but must register at reception or via email in advance. Only registered persons may enter the campsite. Visitors may not drive onto the premises with their own vehicles.

11. Music

A strict "zero-bass tolerance" applies across the site. All music systems (including car speakers and Bluetooth boxes) must be kept at low volume at all times. Loud or bass-heavy music is strictly prohibited.

12. Barbecuing

Open ground-level fires are not allowed. Approved charcoal grills with minimum 40 cm ground clearance may be used if fire safety and guest consideration are ensured. Barbecues may be prohibited during long dry periods.

13. Cancellation by Guest

Guests may cancel their booking at any time in writing or by phone. The date of receipt by CCC Reisachmühle determines the effective cancellation time. Cancellation charges apply as per section 3.

14. Cancellation by CCC Reisachmühle

CCC Reisachmühle may cancel the contract prior to check-in if the rental unit is unavailable due to unforeseen force majeure. In that case, all payments will be refunded. No further claims are permitted.

CCC Reisachmühle may also terminate the contract without notice if the guest endangers others, causes disturbances, misuses the rental unit, or breaches contract terms. In such cases, the full rental price remains payable.

15. Liability

CCC Reisachmühle accepts no liability for damages due to outages or disturbances of water/electricity supply or noise from third parties. No liability is accepted for minor negligence, including from representatives or assistants, especially regarding playgrounds or equipment.

This limitation does not apply in cases of personal injury or death caused by CCC Reisachmühle. Guests are liable for damage caused by faulty electrical setups beyond the power distribution box.

16. Price List

The current price list of CCC Reisachmühle applies. Payment must be made via bank transfer (advance) or in cash on site prior to departure.

17. Complaints

Any issues must be reported to the campsite operator immediately during the stay. Later claims will not be accepted if the operator was not notified in due time and given a chance to resolve the issue.

18. Severability Clause

If individual provisions of these GTC are or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a valid one closest to the intended economic purpose.

The same applies if the contract proves incomplete.

19. Final Provisions

The guest confirms all personal information provided is correct and agrees to these GTC and campsite rules upon booking.

German law applies. Should any clause become partly or fully invalid, the remaining clauses remain valid. Invalid clauses shall be replaced with economically equivalent provisions.

Camper Chill Corner Reisachmühle GmbH
March 10, 2024 – Neckarsulm